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GENERAL TERMS OF RESERVATION AND PURCHASE OF DAY TRIPS

  1. GENERAL PROVISIONS

"Colours of Dubrovnik", owned by Maria Pendo, Popolica 152, 20207 Mlini, Croatia, OIB: 12355341998 (hereinafter: Agency) is a travel agency which provides an online platform that offers various travel services including, but not limited to: holiday accommodation rental, organizing or mediating excursions and activities, trips,  package tours, vehicle and boat rentals, transfers, cruises to clients seeking to book such Services.

These General Terms and Conditions regulate relations between the Agency and Travellers, i.e. customers, in case where the customer enters into a contract for the benefit of a third party as a traveller  (hereinafter: the Traveller) regarding the organization of a day trip. The day trip organiser is the travel agency that is clearly stated on the Confirmation of the Day Trip Purchase (ticket/voucher) as the responsible organiser (hereinafter: the day trip organiser). If some other travel agency or direct service provider other than the Agency is stated as the day trip organiser, the Agency acts in the capacity of the authorised intermediary. A day trip arrangement in which the Agency is not the responsible tour operator is subject to the general conditions of the competent tour operator and the Agency is not responsible for their implementation.

When booking, the traveller confirms that he/she is familiar with these terms and conditions, has read them carefully and accepts them in their entirety. This way, all conditions set forth in these General Terms and Conditions become a legal obligation to both the Traveller and the Agency.

  1. CONTRACT

Travellers interested in signing the Contract shall submit their application for the day trip to the Agency by telephone, e-mail to or via the website of the Agency www.coloursofdubrovnik.com  

Upon submitting the application, interested parties shall send to the Agency the necessary data for identification and execution of the Contract. The submitted application is considered as a reservation of the day trip. It is believed that Travellers expressed their consent to the conclusion of the Contract, if the payment is sent by the Traveller, or if the consent to the conclusion of contract is expressed through the above mentioned means of  communication.

  1. PRICES & PAYMENT

The day trip price includes everything stated in the day trip program under "Included". The cost of any other service must be borne by the Traveller. In the event that the Traveller requests and pays for any service while travelling directly to service providers, the Agency will not be responsible for such services as an organizer, regardless of the assistance the Agency’s representative will provide to the Traveller in obtaining those services.

The Agency reserves the right to increase the day trip price up to 7 days before the start of the trip, if there were changes in the exchange rate of the agreed currency, increase of transportation costs, fuel costs or increase of fees for certain services (at airports and other ports, etc.) which affect the cost of the trip. The price increase is calculated in the same percentage as the calculation elements mentioned.

Unless otherwise stated in the day trip program, the full price of the day trip shall be paid at the time of booking.

The Agency accepts payments via credit / debit cards and bank transactions via the Raiffeisen Bank platform. Raiffeisen Bank is a certified bank for accepting cards at online points of sale. Raiffeisen Bank guarantees the security of online shopping thanks to the application of so-called 3D security standards prescribed by Visa Europe (Verified by Visa) and Mastercard Worldwide (Mastercard Secure Code). 3D Secure is a global security standard that uses SSL encryption with a 2048 bit key.

Bank transfer payments are accepted in following currencies: HRK, EUR, GBP and USD. Invoices will be shown in HRK and EUR currencies. If the Traveller wishes to make the payments in GBP or USD, they are obliged to contact the Agency prior of making the payment and the Agency will then adjust the pro-forma invoice to the chosen currency. All bank charges are to be paid by the Traveller (amount received will be considered the amount paid). While making payments via credit/debit cards, a slight difference from the original price quoted can occur, due to currency conversions of credit card associations at the date of conversion. The charged amount on the Travellers credit card account is converted into the Traveller's local currency according to the exchange rate of credit card associations.

Whenever it is possible, the Agency will enable the Traveller to make the payment directly to the service provider in order to minimize the costs. In all other cases the Travellers will be charged through the Raiffeisen Bank platform (this will be visible during the reservation and payment process).

  1. CHANGE IN CONTRACTUAL RELATIONS

Changes to the daily schedule of the program cannot be the subject of complaints if all the services listed in the program have been provided. The Agency will promptly inform the Traveller of any change to the program.

The agency does not sell airline tickets, so we do not cover the compensation for missed flights as well as the costs of late start/no start arrangements. Any additional costs arising from such situations must be settled on the spot by the Traveller.

In case of delay, we recommend that the Travellers call the emergency number listed in the travel documents.

  1. CANCELLATION BY AGENCY

The Agency reserves the right to cancel the day trip if the minimum number of participants is not met. In this case, an alternative program will be offered (subject to availability). If the Traveller does not accept the alternative program, the Agency will refund the payment received by the Traveller through a bank transaction. The Traveller will be notified of the cancellation by email no later than 1 day before the start of the trip. If the Traveller accepts the alternative arrangement, it waives all claims against the Agency on any legal basis, except for the right to a refund of part of the price if the cost of the alternative arrangement is lower than the originally booked arrangement. In case the price of the alternative arrangement is higher than the originally booked, the Traveller accepts to pay the difference in price.

During public  holidays, certain facilities (museums, restaurants, sightseeing, and shopping) may be limited or inaccessible. An alternative will be offered whenever possible.

The Agency may cancel the day trip or make changes to the program if extraordinary circumstances arise which cannot be avoided or eliminated (force majeure by applicable legal standards) and in other situations that make it impossible or significantly hinder the fulfilment of the contract, which, if they occurred at the time of the conclusion of the Contract, would be a justified reason for the Agency not to conclude the contract (e.g. in case of war, unrest, strike, terrorist action, sanitary disturbance, natural disaster, traffic accident, sudden and unusual traffic jam, intervention of competent authorities, sudden change of timetables, delays means of transport, weather, etc.). The Agency has the right to cancel the Contract also in the other cases provided for by these General Terms, the Agreement and other applicable regulations.

The Travellers shall not be entitled to any refunds, damages, possible insurance costs and similar expenses other than those explicitly stated herein in case a day trip is cancelled or modified by the Agency for any reason.

  1. CANCELLATION BY TRAVELLER

All cancellations must be received in writing to the following e-mail address  

Cancellations received until 48 hours prior to the day trip departure time, the Agency shall issue a full refund of the amount paid by the Traveller via bank transfer to the Traveller's account.

For cancellations received 48 hours and less prior to the day trip departure time, no refund is possible.

If the Traveller who cancels the day trip finds a new Traveller for the same reservation, the Agency will only charge the cost of the replacement if applicable and if replacement is possible. In such cases, the Traveller must inform the Agency no later than 1 day prior to the start of the day trip. Before the start of the day trip, the substitute Traveller shall reimburse the Agency all additional costs caused by the substitution. Incomplete and/or invalid travel documents when purchasing a day trip to neighbouring countries, do not apply for a refund.

The Travellers who fail to arrive at the point of departure at the time stated on the day trip voucher or itinerary are not entitled to a refund of the amount paid. If the actual incurred damage exceeds the stated one, the Agency reserves the right to charge it; however, in the maximum amount of the 100% of the day trip price. The aforementioned cancellation costs are also applicable in case of modifications of the departure date and any other relevant modifications done by the Traveller, unless the itinerary explicitly states otherwise.

  1. THE OBLIGATIONS OF TRAVELLERS

When concluding a contract, the Traveller is obliged (for himself and for others if he concludes the Contract in their favour) to provide personal information and to submit in due time all the documentation necessary for organizing the trip. When embarking on a day trip, the Traveller must have on them the Confirmation on the Day Trip Purchase (ticket/voucher) and valid travel documents if travelling abroad. The Traveller is obliged to ensure that his documents and belongings meet the conditions laid down by the organizer, as well as those provided by the border, customs, health and other regulations of his country as well as the country of destination or countries through which he travels. The Agency is not responsible for the decisions of officials denying the Traveller transportation, refusing to issue a visa or not allowing entry into a particular country, or for the costs or other consequences thereof.

The Agency is not responsible for the loss, theft or damage of travel documents.

A valid passport is required for all Travellers. All Travellers, regardless of their passport, should check with the appropriate consulates to determine if visas are required. It is the Travellers responsibility to receive a visa if required.

The traveller is obliged to comply with the applicable regulations and instructions of the Agency and officials regarding the prohibition of possession of dangerous goods (in particular the possession and non-registration of dangerous luggage) and the instructions on conduct during the journey.

Travellers should consult with consulates and healthcare institutions about the latest health requirements. The Agency will not cover healthcare expenses for illnesses that occur before arrival or while travelling.

Any disability requiring special attention must be reported at the time of booking and the Agency will make reasonable efforts to meet the special needs of travellers with disabilities, however the Agency is not responsible for the refusal of such services by the service provider. Passengers in need of assistance must be accompanied by a qualified and physically fit companion.

The traveller is obliged to abide by the regulations of the country of residence or passage, the rules of conduct at the place of stay or place of transit, as well as the instructions and advice of the Agency or its authorized person. Local regulations and rules of conduct of another country shall be deemed to be known to the Traveller if he/she has already resided in that country within last five years, if they have been communicated to him/her by the Agency or another person, or if they have been communicated to the public by the Ministry of Foreign Affairs and European Integration of the Republic of Croatia. If, for the reasons stated above, the day trip is cancelled before or during the trip, the Agency reserves the right to compensation for damages as defined in these General Terms and Conditions.

The Traveller is obliged to follow the day trip program and the house rules in catering and similar facilities and means of transport, and to cooperate with representatives of the organizers and service providers in good faith. In the event of non-compliance with these obligations, the Agency eliminates all liability for the damage caused, while the Traveller shall pay the damage costs on the spot. It is the responsibility of the traveller to observe the personal safety rules that would be used by every average person. The Agency is not responsible for the actions of the Traveller regarding his personal responsibility.

If the act or omission of the Traveller occurred before the commencement of the day trip program and causes the impossibility for the Agency to fulfil the Contract, the Traveller shall be deemed to have terminated the Contract. If the act or omission of the Traveller occurs after the commencement of the voyage, or if it occurs before the commencement of the voyage and does not significantly impede the fulfilment of the Contract, the Agency shall have the right to terminate the Contract with the consequences as if the Traveller had cancelled the Contract and the Traveller is not entitled to compensation.

The Traveller must comply with the departure time indicated in the itinerary, as well as instructions and information regarding the implementation of the program, which was orally received from a representative of the Agency. If the Traveller disconnects from the group before receiving the appropriate information on the time and place of the reunion and the continuation of the trip, the Traveller may not claim compensation from the Agency for any expenses and damage suffered. The Agency reserves the right to continue the journey without the Traveller who did not show up at the meeting point at the agreed time. The Agency will not be liable in any way if certain activities and facilities, that depend on the weather and natural phenomena, cannot be used in accordance with the day trip program or Traveller's expectations. Furthermore, the Agency will not be held responsible in any way if bad weather conditions (rough sea, heavy rainfall, etc.) impede the realization of certain services included in the program or require changes in the order or duration.

  1. LUGGAGE

The agency is not responsible for the transportation of luggage and is not responsible for destroyed or lost luggage, or for theft of luggage or valuables in a means of transport or in a facility. The traveller is directed to report lost luggage to the transport service provider or facility provider. Special luggage (bicycle, surfboard, musical instruments and similar items) must be announced by the Traveller prior to the conclusion of the Agreement. If possible, the Agency will attempt to meet the passenger's pre-announced additional request for special luggage, but cannot guarantee the fulfilment of such a request. The transport service provider has the right not to receive additional and special luggage due to capacity limitations. The Agency is therefore not responsible for any costs or damages suffered by the Traveller as a result. The Traveller is obliged to take care of his own belongings brought into the means of transport, and is obliged to bring them with him/her every time he/she leaves the means of transport. Otherwise, the Traveller bears sole responsibility for the theft, loss or damage to the valuables left behind in the vehicle.

  1. RESPONSIBILITY OF THE ORGANIZER & INSURANCE

In accordance with the regulations, the employees of the Contracting Agency are obliged to make available to the Traveller promotional material and these General Terms in written or electronic form, to give adequate notice of basic border formalities, visa formalities and health formalities regarding travel and destination of visit.

Agency services do not include travel insurance against accidents and illnesses that may occur while travelling or voluntary health insurance.

In accordance with the Law on Provision of Services in Tourism, the Agency has a contract with the insurance company Euroherc osiguranje d.d. (policy number: 804227607) on liability insurance for damage caused by the Agency to the Traveller for not fulfilling, partially fulfilling or failing to fulfil obligations related to the package arrangement. The Agency has a security contract with the same insurance company for package arrangements and related travel arrangements in the event of insolvency or bankruptcy of the Agency (policy number: 804227606).

By concluding the Agreement, the Traveller confirms that he/she is familiar with the content and the possibility of insurance.

  1. COMPLAINTS AND COMPENSATION

Pursuant to the Consumer Protection Act, Travellers may file a complaint expressing their dissatisfaction with the service provided in writing, at the latest 7 days after the service has ceased. Immediately upon a perceived failure of service provision, the Traveller shall inform the Agency representative and/or the service provider about the dissatisfaction with the service. The traveller is obliged to cooperate with the Agency’s representative and the service provider in good faith, in order to eliminate the causes of complaint. If the Traveller does not accept the offered complaint solution on the spot, which corresponds to the contracted service, the Agency does not have to accept the subsequent complaint of the Traveller.

The receipt of the complaint will be confirmed in writing without delay. The complaint shall be emailed to:   

The Traveller is obliged to justify the allegations of the complaint and to present appropriate evidence. The Agency will only deal with fully documented complaints that it receives within the specified deadline and make a written decision on the Traveller's complaint within 15 days of receipt of the complaint. The Agency may postpone the deadline for resolving the complaint by another 15 days to collect information and verify the complaint's allegations with the service provider. Until the Agency renders a decision, not exceeding 30 days from the written complaint, the Traveller waives the mediation of any other institution, initiation of court or any other proceedings, and waives to submit information to the media, as otherwise the Traveller bears the costs of such proceedings and cost of possible damage the Agency has suffered.

The maximum reimbursement can be the total cost of the service which is the subject of the complaint. The reimbursement cannot be the total amount paid to the Agency and cannot include the cost of the services already provided. Each Traveller submits complaints separately. The Agency reserves the right to reject group complaints, which are received after the expiry of the specified deadline and those found not to have been resolved on the spot due to Traveller's lack of cooperation with the Agency’s representative or the service provider.

The Agency cannot be held responsible for the weather conditions, traffic conditions, cleanliness and sea temperature of the destination the Traveller visits, as well as any other similar situations and events that are not directly related to the quality of the booked service, which may result in customer dissatisfaction.

  1. PRIVACY PROTECTION

The Agency uses your information to provide and improve its services in accordance with best business practices. By reserving any service through www.coloursofdubrovnik.com the Traveller consents to the collection and use of information in accordance with this policy. The Agency respects the personal information of all its Travellers and will not release it to third parties unless required to process the confirmed services.

Traveller's agreement to this policy, as well as submitting personal information, constitutes the permission to transmit this information. A third party may not use personal information except for the purpose of providing the requested services. In addition, some information will need to be shared to comply with the law. We do not store personal information on a computer or any server, except personal information of Travellers who have purchased services from the Agency, in order to realize such services. Traveller's e-mails are deleted every 5 years, while invoices kept for a period of 10 years as per requirement by law. The Agency may also collect information for trend analysis, web site processing, customer flow monitoring, and other diagnostic information to analyse and improve our services. Google Analytics is a web analytic service provided by Google that tracks website traffic. Google uses the information collected to track the use of our service. The demographic information collected is not linked to any personally identifiable information. More information about Google's privacy policy can be found here.

We would like to point out that no method of transmitting information via the Internet or a method of electronic storage is 100% secure. We do our best to protect the privacy of our users. You send all the data at your own risk and there is a chance that others will read it. Once we receive your personal information, we use procedures to protect the security of your personal information.

If the Traveller is unable to change the personal information submitted through this web site, please contact us via email to make the necessary changes.

Payment information is under special protection and will only be available to banks or credit card companies to authorize payment. The Agency does not collect your credit/debit card information or bank account information.

This site contains links to other websites. The Agency cannot be held responsible for the privacy policies of these sites. Please read the privacy policies of each site that collects personal information. This privacy policy applies solely to information collected by www.coloursofdubrovnik.com  

Should there be any case where the Traveller's Information is in any way compromised, it is our policy to alert the Traveller by email no later than 48 hours after the event is known. We will also report such an incident to all necessary data protection authorities.

The Agency reserves the right to update these Terms and Conditions, including privacy policies, so please review this site periodically for any changes. The changes take effect at the time of publication on this site.

Services can only be reserved by an adult (+18 years).

If Travellers have any questions about these policies or would like to know what information we have about them, please email us at   

  1. DAY TRIPS ORGANIZED BY OTHER ORGANIZER / Tour Operators

For all day trip arrangements where the Agency Colours of Dubrovnik owned by Maria Pendo is the principal organizer these General Conditions apply, except in the event where the Agency is a mediator i.e. is not the principal package organizer. Such arrangements will be specifically indicated in the travel program as “Colours of Dubrovnik Partner Service” and will be subject to the General Conditions of the responsible organizer, while the Agency is not responsible for the supply of tourist arrangements of other organizers.  The Agency shall not be held accountable for the implementation of tourist travel arrangements of other organizers. By making the payment for the day trips, the Traveller fully accepts the travel program and conditions. The Agency, as an intermediary, is not responsible for the implementation of the program but only mediates in sale, unless otherwise expressly stated in contract- confirmation of payment (voucher).

  1. FINAL PROVISIONS

Possible deviations from these General Conditions must be explicitly stated in the day trip program text or in the Agreement itself. In the event of any dispute over the Treaty, the jurisdiction of the court in Dubrovnik shall apply, in accordance with the law of the Republic of Croatia. Amendments to these General Terms and Conditions should be made publicly available to interested parties, in which case they oblige all parties to the proceedings and form a single legal unit with these General Terms and Conditions. These General Conditions of Travel are an integral part of the Agreement concluded by the Traveller and the Agency. Possible deviations from these General Conditions must be stated in the text of the travel program or in the Agreement.

In Mlini, 01.01.2020

GENERAL TERMS OF RESERVATION AND PURCHASE OF CRUISES

  1. GENERAL PROVISIONS

"Colours of Dubrovnik", owned by Maria Pendo, Popolica 152, 20207 Mlini, Croatia, OIB: 12355341998 (hereinafter: Agency) is a travel agency which provides an online platform that offers various travel services including, but not limited to: holiday accommodation rental, organizing or mediating excursions and activities, trips, package tours, vehicle and boat rentals, transfers, cruises to clients seeking to book such Services.

These General Terms and Conditions regulate relations between the Agency and Travellers, i.e. customers, in case where the customer enters into a contract for the benefit of a third party as a traveller (hereinafter: the Traveller) regarding the organization of a cruise. The cruise organiser is the travel agency that is clearly stated on the Confirmation of the Cruise Purchase (ticket/voucher) as the responsible organiser (hereinafter: the cruise organiser). If some other travel agency or direct service provider other than the Agency is stated as the cruise organiser, the Agency acts in the capacity of the authorised intermediary. A cruise arrangement in which the Agency is not the responsible organiser is subject to the general conditions of the competent cruise organiser and the Agency is not responsible for their implementation.

When booking, the traveller confirms that he/she is familiar with these terms and conditions, has read them carefully and accepts them in their entirety. This way, all conditions set forth in these General Terms and Conditions become a legal obligation to both the Traveller and the Agency.

  1. RESERVATION

Travellers interested in signing the Contract shall submit their application for the cruise to the Agency by telephone, e-mail to or via the website of the Agency www.coloursofdubrovnik.com

Upon submitting the application, interested parties shall send to the Agency the necessary data for identification and execution of the Contract. The submitted application is considered as a request for an offer of the cruise program. On basis of the received application, the Agency will send an offer of the cruise program for the conclusion of the Agreement to the Traveller, which is considered to be concluded and mutually binding after being signed by both contracting parties or after they unambiguously expressed their approval for conclusion of the contract. It is believed that Travellers expressed their consent to the conclusion of the Contract, if after the offer of the cruise program is received and a deposit payment is sent by the Traveller, or if the consent to the conclusion of contract is expressed through the above mentioned means of communication.

All prices are based on tariffs in effect at the same time of publication of this manual, and are subject to reconfirmation at the time of booking. The Agency will check availability and send an email with the booking confirmation /proforma invoice.

The amount of deposit is 30% of the total cruise price per person with minimum amount of 250 Euro per person.

  1. DEPOSIT AND PAYMENT

In case of cruises a deposit of 30% of the total cruise price per person with minimum amount of 250 Euro per person must be received at the time of booking. This deposit is non-refundable and forms part of your final payment. The balance is due 45 days prior to cruise departure. If we do not receive final payment by the specified date, we reserve the right to cancel the reservation. Upon execution of the remaining balance or the full amount, the Agency will send travel document / voucher. Final invoice will be send at the end of the tour. For late bookings (less than 45 days prior to departure), full payment is required at the time of booking. In the case of billing errors, we reserve the right to re-invoice with correct pricing. Service charge is not included in the price and therefore please tip at your own discretion.

The Agency accepts payments via credit / debit cards and bank transactions via the Raiffeisen Bank platform. Raiffeisen Bank is a certified bank for accepting cards at online points of sale. Raiffeisen Bank guarantees the security of online shopping thanks to the application of so-called 3D security standards prescribed by Visa Europe (Verified by Visa) and Mastercard Worldwide (Mastercard Secure Code). 3D Secure is a global security standard that uses SSL encryption with a 2048 bit key.

Bank transfer payments are accepted in following currencies: HRK, EUR, GBP and USD. Invoices will be shown in HRK and EUR currencies. If the Traveller wishes to make the payments in GBP or USD, they are obliged to contact the Agency prior of making the payment and the Agency will then adjust the pro-forma invoice to the chosen currency. All bank charges are to be paid by the Traveller (amount received will be considered the amount paid).

While making payments via credit/debit cards, a slight difference from the original price quoted can occur, due to currency conversions of credit card associations at the date of conversion. The charged amount on the Travellers credit card account is converted into the Traveller's local currency according to the exchange rate of credit card associations.

  1. CANCELLATION FEES

Cancellations must be advised to the Agency in writing to the following email address;

Per person cancellation fees apply as follows:

From the day of confirmation up to 45 days prior to arrival – the deposit payment (30% of total amount, or minimum Eur 250) per person is non-refundable. For cancellations or changes thereafter, the following cancellation fees will apply:

No. of days prior to departure Cancellation Fee

44 – 22 days prior 35% of the remaining balance

21 – 15 days prior 50% of the total amount

14 – 0 days prior 100% of the total amount

“Departure day” is considered the date when services begin.

  1. GUARANTEED DEPARTURES

In 2020 we intend to operate all our schedule departures. In case of any unforeseen circumstances, the Agency or cruise organiser reserve the absolute right to change and/or alter any specific departure date, and amend or cancel any of the arrangements for particular itinerary. Should insufficient numbers book the cruise, the Agency or cruise organiser can close the departure. In the unlikely event that a departure is cancelled, we will re-book travellers on the same cruise with a different departure date or a similar cruise. All re-bookings are subject to availability. If that cruise is unacceptable, the Agency will refund all funds paid by the traveller to the Agency; there is no additional liability. The Agency cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets, ground transportation, extra accommodation surcharges, travel insurance, visa fees, taxes or any other travel arrangements not made through the Agency.

  1. REFUNDS FOR UNUSED SERVICES

No refunds will be made for unused services (like transfer services) or unused part of the program included in program price once travel arrangements have commenced, especially in the cases where travellers are unable to travel due to invalid travel documents (passports, visas). In case that the traveller cannot find the arrival transfer/driver at the airports, they have to call emergency contact number in the travel documents.

  1. COMPLAINTS

Any complaints regarding service have to be given directly to the the Agency or cruise organiser’s representative (Tour Escort) on the spot. Any complaints regarding service on board have to be given directly on the ship to the Agency or cruise organiser’s representative (Cruise Manager). Complaints have to be sent to the Agency within 15 days from the traveller’s departure. Otherwise, such complaints will not be taken into consideration.

  1. TOUR MEMBERSHIP

In order to ensure congenial membership, the Agency or cruise organiser reserve the right to accept or reject any person as a tour participant and to expel from the tour any participant whose conduct is deemed incompatible with the interests of the tour group.

  1. INSURANCE

The Agency strongly recommends travellers to purchase insurance to cover cancellation charges, trip interruption, accidents and baggage loss. The Agency accepts no responsibility for damage or loss of baggage or other personal property.

  1. DELAYED ARRIVAL

We do not cover any refunds for missed /late flights and, subsequently, late arrival/no start of the tour. All additional costs have to be settled on the spot by passengers. We recommend that in case of delay clients call the emergency phone number which is in the travel documents.

  1. PROGRAM PRICES

Program prices are per person, based on two persons sharing a cabin. Single cabin supplements and triple cabin reductions are listed where applicable. When applies, transfers are provided complimentary only from airports to hotel and vice versa by motor coach or private vehicle, only on the first and the last day of the cruise, as per the itinerary, under the condition that accurate transfer information is provided. Pre-stay and post-stay transfers are not included in the tour rate, but can be arranged on request.

  1. ACCOMMODATIONS ON SHIPS & CHECK-IN

The ships classified in the Agency’s online offer are based on local classifications, which vary from country to country. Ships listed in the Agency’s online offer will be used on almost all departures. If changes become necessary for any reason, booked ships can be substituted only by an ships of the same or higher category and at the price confirmed during booking. While every effort is made to reserve twin cabins, it may happen that a ship provides some double bedded cabins instead. If such thing happens, double bedded cabins will try to be allocated to couples. Triple share cabins are generally based on an extra auxiliary bed, which is not always suitable for adults. Please note that standard policy is that boarding is possible after 14:00 if not stated otherwise. Early check-in needs to be advised in advance and may require a pre-night to be booked and paid for.

  1. LOCAL HOLIDAYS

During national holidays certain facilities (museums, restaurants, sightseeing tours and shopping) may be limited or unavailable. Alternatives will be offered whenever possible.

  1. LUGGAGE

Porterage is not included in program price. No responsibility is accepted for loss or damage to baggage, travel documents or passenger’s belongings, nor for luggage loss that occurred in the hotels or luggage left in the bus depots during night periods. The Agency or cruise organiser will not accept responsibility for baggage damage caused by normal wear and tear in handling and transportation. All lost luggage on flights are not responsibility of the Agency or cruise organiser. We do not guarantee that the luggage will be found and delivered to assigned hotel. We will provide assistance on the spot (through our tour director and local offices) that will help the passenger communicate with airline company.

  1. PASSPORTS AND VISAS

A valid passport is required for all tour participants. All passengers, regardless of the passport they hold, should check with the appropriate consulates to determine if any visas are needed. Securing any needed visas is the responsibility of the tour participant.

  1. TRAVELERS WHO NEED SPECIAL ASSISTANCE

Any disability requiring special attention must be reported to the Agency at the time of booking. The Agency will make reasonable efforts to accommodate the special needs of disabled travellers, but is not responsible for any denial of services by carriers, hotels, lodges, restaurants, cruise organiser or other independent suppliers, nor any additional expenses incurred. Motor coaches and minibuses are not equipped with wheelchair ramps. We regret we cannot provide individual assistance to a tour member for walking, dining, getting on/off motor coaches and other transportation vehicles, or other personal needs. Travelers who need assistance must be accompanied by a qualified and physically able companion. Motorized scooters are unsuitable for touring.

  1. YOUNG TOUR PARTICIPANTS

Cruise travellers under 18 years must be accompanied by an adult. Services can only be booked by an adult person (+18 years of age).

  1. HEALTH REQUIREMENTS

Cruise travellers should check with the consulates and local health boards for the latest health requirements. No medical expenses will be covered for illnesses that occur prior to arrival or on the tour.

  1. PETS

Due to safety reasons and comfort for all passengers, animals are not allowed in our tours and cruises.

  1. SAFETY

Please be aware that during your participation in cruises operated by the Agency or our partner cruise organiser, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. The Agency or cruise organiser will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that the Agency will use its best efforts to ensure that adequate measures are taken.

  1. RESPONSIBILITY

The Agency or cruise organiser act only in the capacity of agent for the passengers in all matters pertaining to the tour, whether by plane, rail, motor coach, ferry, cruise boat or any other means of conveyance. They shall not be liable for any injury, damage or loss caused by neglect or default of any company or person engaged in conveying the tour, or any hotel proprietor or other person supplying services or material in connection with the cruise.

  1. RESERVATION CHANGES-CRUISES

In case of Cruises, is it possible to change reservation until 45 days before departure at 50 EUR fee per passenger plus extra costs if applies in case of a different date/ cruise /cabin type. Within 45 days before departure standard cancellation fees will be applied.

  1. FORCE MAJEURE

In case of any unforeseen circumstances during your cruise, including but not limited to: weather conditions, low or high waters, lock schedules, acts of God, government actions, political turmoil, disease, strikes, terrorism, general break down of equipment, closures or black outs of certain attractions listed in the program or similar, the Agency or cruise organiser reserve the absolute right to change and/or alter any specific sailing date, itinerary or a series of departure dates including implementing any of the following; a) substituting vessels of same or similar quality, b) operating portions of the sailing program via motor coach/hotel accommodations to replace boat schedules, c) substituting listed attractions with those of same or similar quality without prior notice. The vessel operators also reserve the right to cancel any particular sailing date or series of departures, for reasons outlined above, lack of participation or for any other reasons beyond their control. In the unlikely event of a cancelled sailing date, in conjunction with the vessel owners/operators, we reserve the right to offer an alternate date. If that tour is unacceptable, the Agency will refund all funds paid by the traveller to the Agency; there is no additional liability.

  1. BEHAVIOR ON SHIPS

Passengers on board are obliged to abide to the ship rules, as captain is responsible for the safety of all passengers and the crew. Jumping and diving from the boat during navigation, as well as climbing on the masts, is strictly forbidden. Swimming far from the boat or the coast should be avoided. It is strictly forbidden to throw rubbish into the sea. It is not allowed to bring drinks and food on the boat, except personal care products, liquid medicine, food products for infants and special diets. Tap water on the ship is not safe for drinking. Water is scarce on every boat, therefore please be very rational with it. The same applies to the electricity which runs on the generator.

  1. GROUP BOOKINGS

For Group Bookings different Terms and Conditions may apply. Please contact the agency for further information.

  1. PRIVACY PROTECTION

The Agency uses your information to provide and improve its services in accordance with best business practices. By reserving any service through www.coloursofdubrovnik.com the Traveller consents to the collection and use of information in accordance with this policy. The Agency respects the personal information of all its Travellers and will not release it to third parties unless required to process the confirmed services.

Traveller's agreement to this policy, as well as submitting personal information, constitutes the permission to transmit this information. A third party may not use personal information except for the purpose of providing the requested services. In addition, some information will need to be shared to comply with the law. We do not store personal information on a computer or any server, except personal information of Travellers who have purchased services from the Agency, in order to realize such services. Traveller's e-mails are deleted every 5 years, while invoices kept for a period of 10 years as per requirement by law. The Agency may also collect information for trend analysis, web site processing, customer flow monitoring, and other diagnostic information to analyse and improve our services. Google Analytics is a web analytic service provided by Google that tracks website traffic. Google uses the information collected to track the use of our service. The demographic information collected is not linked to any personally identifiable information. More information about Google's privacy policy can be found here.

We would like to point out that no method of transmitting information via the Internet or a method of electronic storage is 100% secure. We do our best to protect the privacy of our users. You send all the data at your own risk and there is a chance that others will read it. Once we receive your personal information, we use procedures to protect the security of your personal information.

If the Traveller is unable to change the personal information submitted through this web site, please contact us via email to make the necessary changes.

Payment information is under special protection and will only be available to banks or credit card companies to authorize payment. The Agency does not collect your credit/debit card information or bank account information.

This site contains links to other websites. The Agency cannot be held responsible for the privacy policies of these sites. Please read the privacy policies of each site that collects personal information. This privacy policy applies solely to information collected by www.coloursofdubrovnik.com

Should there be any case where the Traveller's Information is in any way compromised, it is our policy to alert the Traveller by email no later than 48 hours after the event is known. We will also report such an incident to all necessary data protection authorities.

The Agency reserves the right to update these Terms and Conditions, including privacy policies, so please review this site periodically for any changes. The changes take effect at the time of publication on this site.

If Travellers have any questions about these policies or would like to know what information we have about them, please email us at

  1. FINAL PROVISIONS

Possible deviations from these General Conditions must be explicitly stated in the cruise program text or in the Agreement itself. In the event of any dispute over the Treaty, the jurisdiction of the court in Dubrovnik shall apply, in accordance with the law of the Republic of Croatia. Amendments to these General Terms and Conditions should be made publicly available to interested parties, in which case they oblige all parties to the proceedings and form a single legal unit with these General Terms and Conditions. These General Conditions of Travel are an integral part of the Agreement concluded by the Traveller and the Agency. Possible deviations from these General Conditions must be stated in the text of the travel program or in the Agreement.

In Mlini, 01.01.2020

GENERAL TERMS AND CONDITIONS OF PROVIDING ACCOMMODATION SERVICES

  1. INTRODUCTION

“Colours of Dubrovnik”, owned by Maria Pendo, Popolica 152, 20207 Mlini, Croatia, OIB: 12355341998 (hereinafter: Agency) is a travel agency which provides an online platform that offers various travel services including, but not limited to: holiday accommodation rental, organizing or mediating excursions and activities, trips, travel packages, vehicle and boat rentals, transfers, cruises to clients seeking to book such Services.

These conditions apply to services organized by the Agency and services of other travel organizers mediated by the Agency. These conditions are considered to apply unless specified otherwise. Package travel arrangements where the Agency is not the responsible tour operator are subject to the general terms and conditions of the responsible tour operator and the Agency is not liable for their implementation.

When booking, the client confirms that he/she is familiar with these general terms and conditions, has read them carefully and accepts them in their entirety. This way, all conditions set forth in these General Terms and Conditions become a legal obligation to both the client and the Agency.

If you do not agree with the terms and conditions, you are kindly asked not to continue the use of this website.

  1. RESERVATION

Reservations of all services offered by the Agency can be made through the contact form on this web site, by e-mail or telephone. Some services are also available for direct online booking through this web page www.coloursofdubrovnik.com .

Cancellations or any changes in the reservation must be sent in written form to the Agency’s e-mail address as soon as the clients are aware of such changes:

The Agency will check if changes can be approved and will notify the client accordingly.

When making an online reservation, the deposit payment via credit/debit cards will be required immediately and the reservation will be confirmed automatically to the supplied client’s e-mail address.

A preliminary reservation is made when the Agency has received the booking form submitted by the client. The client is obliged to provide correct and truthful personal information which is required in the booking form, in order to complete the reservation process.

The agency will send a detailed offer to the supplied client’s e-mail address and if the client accepts the offer, a confirmation reply to the email must be sent by the client to the Agency.

If you wish to make the deposit payment via bank transfer, please contact us via email and we will send you the pro-forma invoice containing the payment details. A copy of the submitted deposit payment will be required within 24h to the e-mail address   In case the copy of the deposit payment is not received within the given deadline, the reservation will automatically be cancelled. A reservation is considered confirmed, when the client’s deposit payment is received by the Agency and the voucher containing all information will be sent to the client’s e-mail address.

Services can only be booked by an adult person (+18 years of age).

By purchasing services provided on www.coloursofdubrovnik.com site, the client who is a parent of a minor child confirms under material and criminal liability that the other parent is informed of this contract and that he/she explicitly agrees to it.

  1. PRIVACY POLICY

The client voluntarily supplies his/her personal information. The client’s personal information are necessary in the realization process of the requested service. The Agency undertakes to not carry out from company and to not provide to a third party the client’s private information, except for the purpose of realization of the booking.

The Agency is using the client’s personal information according to the published terms of the Agency’s Privacy Protection Policy described in Article 15.

  1. PAYMENT & CANCELLATION

The Agency accepts payments via credit / debit cards and bank transactions via the Raiffeisen Bank platform. Raiffeisen Bank is a certified bank for accepting cards at online points of sale. Raiffeisen Bank guarantees the security of online shopping thanks to the application of so-called 3D security standards prescribed by Visa Europe (Verified by Visa) and Mastercard Worldwide (Mastercard Secure Code). 3D Secure is a global security standard that uses SSL encryption with a 2048 bit key.

Bank transfer payments are accepted in following currencies: HRK, EUR, GBP and USD. Invoices will be shown in HRK and EUR currencies. If you wish to make the payment in GBP or USD, please contact us prior to making the payment and we will let you know the exact amount in the chosen currency.

All bank charges are to be paid by the client. The amount received will be considered the amount paid by the client (please inform your bank about the Code “OUR”).

While making payments via credit/debit cards, a slight difference from the original price quoted can occur, due to currency conversions of credit card associations at the date of conversion. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

Whenever it is possible we will enable you to make the payment directly to our supplier/partner in order to minimize the costs. In all other cases you will be charged through the Raiffeisen Bank platform (this will be visible during the reservation and payment process of each service).

In order to confirm the created booking request, the client has to pay the advance according to the issued proforma invoice.

Payment terms for holiday rentals:

Deposit of 35% of total amount is required upon reservation.

Balance payment is required upon arrival directly to the accommodation owner.

Cancellation terms for holiday rentals:

Deposit is non-refundable.

In cases of hotel reservations, the payment and cancellation terms will be supplied in the offer and in the proforma invoice, according to the policies of the chosen hotel. By realizing the payment for the booking, the client certifies that he/she is completely familiarized with all the details and conditions under which the particular accommodation unit is offered.

  1. CONTENT AND PRICE OF SERVICES

The prices are specified for each accommodation unit. Prices are quoted in Euros (€). The equivalent value in Kuna of the paid services will be stated on the invoice.

The advertised prices for the holiday rentals include: daily rental of the accommodation unit, bed linen, towels, air-condition (if available), kitchen equipped with the necessary dishes and cutlery (except when the accommodation unit booked is a room without the use of kitchen) gas, water and electricity expenses.

Additional services are services that are provided in the accommodation unit but are not included in the rental price (such as accommodation of pets, food services, use of washing machine, boat rental, berth place for the boat, etc.). The client pays for them additionally and only if he/she uses those services. If the Agency is in the possession of the price list for additional services, it will be advertised on the Agency’s website. Most of the additional services the client must pay directly to the property owner, while some of them will be paid when confirming the booking.

Since additional services may not always be available (e.g. boat rental, the use of the Internet, berth place for boats, etc.), the client is obliged to report all desired additional services when creating the booking request.

In some rare cases the client will have to pay before starting to use the rented accommodation a security deposit directly to the property owner. This deposit is a guarantee for the property owner that the client will not cause any damages to the accommodation unit or its contents. On the day of departure the entire deposit amount will be refunded to the client, but only after the property owner has previously determined, that the client has left the rented accommodation in the same condition in which he has found it at the check-in.

The client will be informed about all the mandatory surcharges, the exact prices of the desired services and possible cash deposits, as well as their payment methods, when sending the offer.

The Agency reserves the right to change the prices specified on the Agency’s web site until the moment the proforma invoice is sent to the client. By sending the proforma invoice, the Agency guarantees that the booked accommodation is available according to the price calculated in the proforma invoice.

In case the property owner, i.e. the Agency, reduces the price of the accommodation unit after the client has confirmed the booking, the client is not entitled to the new, lower price.

All the prices advertised on the Agency’s website refer to a stay in the accommodation unit of 1 night if not stated differently. The rates listed in our offers and programs are formed according to agreements made with our contractors and do not necessarily match the rates stated on the spot at the accommodation unit in which the Traveler resides. Possible differences in rates cannot be subject to complaint.

  1. SERVICE CATEGORIZATION AND DESCRIPTION

The standards of accommodation, food and other services of different places and countries vary and are not suitable for comparison. The allocation of rooms/apartments in hotels is determined by the hotel reception. If the client did not specifically agree upon a room/apartment with special features, the client will accept any room/apartment allocated to him/her in accordance with the voucher. Upon client’s arrival accommodation unit must be clean and tidy with clean bed linen. Bed linen are being changed on weekly basis for clients staying longer than one week.

The time of arrival at the accommodation unit is after 3:00 PM, and the time of departure on the last day of the booking is no later than 10:00 AM (if not stated differently). The previously specified rule helps avoiding that the clients from the same accommodation unit meet when the dates of departure of the previous clients and of arrival of the new clients are overlapping. This time is needed by the property owner for cleaning and preparing the accommodation unit for the next clients.

The keys are given to the client by the property owner personally at the accommodation unit, therefore it is mandatory for clients to inform the property owners about the expected time of arrival to the accommodation unit.

  1. THE AGENCY’S RIGHT TO CHANGES AND CANCELLATIONS

In following circumstances the Agency is not obliged to make the deposit refund:

force majeure, natural disasters such as earthquakes, floods, fires, drought, wars, strikes, acts of terrorism, restrictions of the state (mobilization, exit ban), mistakes made by traveller during reservation process, reluctance to travel, events that occurred prior to the payment of deposit or which could be predicted, planned, anticipated or postponed. In case client’s payments are not received by the Agency as specified in Article 4, services will be cancelled without refund.

The Agency is entitled to suggest the change of a booked accommodation or cancel it completely or partially, if unexpected circumstances which cannot be avoided or removed and are related strictly to the booked accommodation (e.g. sanitary problems, etc.) occur prior to or during the vacation period. If these circumstances occurred at the time of advertising and selling the accommodation arrangement, the Agency would have considered them a legitimate reason not to advertise the offer and consequently not to accept booking confirmations for those accommodation units.

If the Agency is in position to offer the client an alternative accommodation, the change of the booked accommodation can be made only with the client’s approval. If the alternative accommodation unit price is lower than that of the canceled one, the Agency undertakes to refund the price difference to the client. If the alternative accommodation unit price is higher than the canceled one’s, the Agency is entitled to charge the client for the price difference.

The Agency is obliged to inform all the clients who have confirmed their arrival by paying the advance of any changes of the booking or cancellation, immediately upon knowledge of the occurrence of unexpected circumstances. If the Agency is not able to find an alternative accommodation, it is obliged to refund the amount paid for the booking to the client. In case of refund of the paid amount, the client is not entitled to claim the compensation of any other additional costs related to his booking.

This provision applies only if the unexpected circumstances are not caused by a case of force majeure, and only if they strictly concern the booked accommodation. If the change or the cancellation of the booking is due to a case of force majeure, the provisions of Art. 13 of the General Terms and Conditions are applied.

  1. THE CLIENT’S RIGHT TO CHANGES AND CANCELLATIONS

The client can change an already confirmed booking only if the change is accepted by the property owner.

Cancellations or any changes in the reservation must be sent in written form to the Agency’s e-mail address:

The Agency will check if changes can be approved and will notify the client accordingly.

The changes may include: change of the holder of booking, booked dates, number of persons, age of persons, type of basic or extra services booked. 

If the client does not show up at the destination or cancels the booked services after the beginning of service use, the client is not entitled to a refund of the paid amount (including the amount paid by the client directly to the property owner).

If the client does not arrive at the booked accommodation until 10 PM on the day of the booked service start, while he has not informed the Agency nor the property owner of his possible delay, the booking will be considered as canceled on the day of arrival. In such case the cancellation costs will be charged. The client has no right to complain and looses the paid amount, in case the property owner accepted in the meantime other clients.

The change of the booked accommodation unit with another one (of a different property owner) is considered as a booking cancellation. In that case the client will be charged cancellation fees and any possible difference in price will be transferred to the client’s new booking.

If the client cancels an accommodation booked with one or more approved discounts, the discounts will not be considered in the calculation of the cancellation costs, and the cancellation fees will be charged for the full amount of the booking.

If the client booked more accommodation units in one request, and he/she does not wish to cancel all booked accommodation units (partial cancellation of booking), the cancellation costs for the canceled accommodation units will be charged, and the possible difference between the total amount of the advance payment and the cancellation costs for the cancelled accommodation units, will be considered as an advance payment for the rest of the accommodation units.

Deposit are refundable in case the cancellation is received in written form to no later than 7 days prior to beginning of service and only in following circumstances:

  • Death of traveller or immediate family; spouses, parents, children, siblings
  • Sudden serious illness
  • Pregnancy complications

The Agency will require documented evidence to determine the above mentioned circumstances.

In case of incomplete documentation or documentation not evidencing any of the above circumstances, the Agency is entitled to refuse a refund.

If unexpected circumstances related to one of the travel participants, the Agency returns the funds in proportion to the number of travel participants.

This provision is applied if the booking is cancelled due to the death of any member of the group or a member of his/her immediate family, but only in case the Agency possessed the information that this person was registered previously as a group member.

Deposit refund means the return of the amount paid by the client, reduced by bank fees. Refund shall be effected exclusively to the foreign currency account of the client who made the initial payment i.e. only to the account with his/her name. The refund of the amount the client is entitled to, will be realized within 15 working days of determining the precise amount of the refund, under the condition that the Agency possesses the client’s data necessary to carry out the money refund.

  1. AGENCY’S OBLIGATIONS

The Agency is responsible to assure that the client receives all the services he/she has booked through the Agency. After the receipt of the deposit payment, the Agency will send the voucher containing all necessary information regarding the accommodation booked to the client.

The same voucher will be supplied to the property owner of the booked accommodation, containing the client’s information (name, cell phone number, number of persons, balance that needs to be paid upon arrival or any other similar information required for the reservation).

The Agency is obliged to provide the services booked by the client according to the published information on this website under the conditions valid at the time of booking and the confirmed reservation by the Agency, except in special circumstances which can’t be predicted or eliminated (force majeure, illness or death of the host or his closest family, natural disasters such as earthquakes, floods, fires, drought), wars, strikes, acts of terrorism, restrictions of the state (mobilization, exit ban). Every effort is made to maintain prices as published, but fluctuating exchange rates may necessitate price changes, the valid price will be confirmed at the time of booking and will be guaranteed not to increase upon receipt of deposit.

  1. CLIENT’S OBLIGATIONS

According to the Croatian law, property owners must register each client during the check-in process and therefore documentation (such as passport or ID) will be required. After the completion of the registration, property owners will return the documents back to the clients.

The client is obliged to present the voucher and settle the balance payment in cash upon arrival directly to the property owner.

The client is obliged to arrive at the accommodation unit in the exact number and composition of persons that the Agency was previously notified of. If more people arrive at the accommodation unit than the number stated in the voucher, or if the group composition is different, the property owner can refuse to provide accommodation service to the unannounced people or can request a surcharge for them which will be payable directly to the property owner in cash.

Before arrival, the client must notify the Agency of bringing any pets in order to obtain previously the consent of the property owner.  The property owner can refuse to provide the accommodation service to the client, or can request a surcharge for them, if he/she insists that unannounced pets also use the booked accommodation.

Some property owners charge a security deposit, which will be required in cash directly to the property owners during check-in. If no damages occur, that security deposit will be refunded at check-out.

If you plan to organize an event (party, wedding, cocktail party, dinner, etc.) in rented accommodation, you must first seek permission. Any events need to be announced prior to arrival, and there may be additional costs at the discretion of the property owner (special fee, increased deposit, etc.).

The client is obliged to be in possession of valid travel documents, comply with the customs and currency regulations and laws of the Republic of Croatia as well as with those of the transit countries during the journey, adhere to the house rules of the accommodation and cooperate with the property owner in good faith.

The client is obliged to check any visa requirements to enter the country of destination and neighboring countries. In case of non-compliance with these obligations, the client bears the costs and is responsible for the damage done.

By confirming the reservation, the client is required to keep the property, as well as all furniture, equipment and environment in the same condition as they were when the client first started using the accommodation. Final cleaning is included in the price unless otherwise stated, but the client is expected to maintain the usual cleanliness of the home as found. As a lessee, the client is responsible for any damage or loss. The property owner reserves the right to charge the client for any additional cleaning other than the last one, as well as for damages.

  1. LUGGAGE AND INSURANCE

The Agency is not responsible for damaged, destroyed or lost luggage or for theft of luggage. It is recommended to insure the luggage with an insurance company. Clients leave any valuables in the rental accommodation at their own risk. Neither the Agency nor the property owner bears any responsibility for their loss. If the client decides to leave the property for burglary, no refund is granted. Lost or stolen items are reported to the accommodation owner and the nearest police station.

Neither the Agency nor the property owner bears any responsibility in the event of the death, illness or injury of anyone in the rented accommodation.

The Agency is not responsible for the loss, interruption or delay for any reason beyond our control including but not limited to force majeure, explosions, storms, fire or accidents, war or threat of war, civil unrest, restrictions, local laws or any state or local government measures, strikes, entry bans, or other industrial action or interruptions. In such cases as in other unforeseen circumstances beyond our control such as weather, owner's death, owner's divorce we reserve the right to be released from the contractual obligation.

Our services do not include the travel insurance against accidents and illnesses that may occur during the trip or voluntary health insurance.

  1. COMPLAINTS

In accordance with the Consumer Protection Act we inform our clients that they may file a complaint expressing their dissatisfaction with the service provided in writing no later than 7 days after the end of the services provided. If the client does not make a complaint on the spot, he/she does not have a right to be refunded.

The client is obliged to cooperate with the property owner, and to act in good faith in order to resolve any complaints. Should the client decline on the spot the proposed solution which corresponds to the rendered service, the Agency is not obliged to take later complaints into consideration.

The receipt of the complaint will be confirmed in writing without delay. The complaint can be submitted by e-mail to: . We will respond to the client's written complaint in writing no later than 15 days from the date of receipt of the complaint, so please include your contact e-mail address to enable us to send you our reply.

The Agency will only take into consideration fully documented complaints which are received within the  deadline. The Agency may prolong the complaint resolution deadline by additional 15 days in order to collect necessary information and check allegations stated in the complaint with the property owner. Until a decision has been made by the Agency and for the duration of the 30 days after the complaint has been filed, the client waives the right to arbitration before any other institutions or court, and shall not publicly disclose any information concerning the subject matter.

The maximum compensation can amount to the cost of the part of the service(s) in the complaint. It can not amount to the total amount paid to the Agency and can not include services already provided. This excludes the client’s right to be compensated for non-material damage. Each client files complaints separately. The Agency reserves the right to dismiss group complaints, complaints that arrive after the expiration of the set time limit, and those for which it is established that they could have been resolved on the spot if the client had cooperated with the Agency’s representative.

The agency can not be responsible for the weather conditions, traffic conditions, the cleanliness and temperature of the sea of destinations visited as well as all other similar situations and events not directly related to the quality of the reserved accommodation unit that can result in the dissatisfaction of the client.

  1. FINAL PROVISIONS

The Agency is not responsible in any way for changes or non-provision of the service due to a case of force majeure in the client’s country or in the country where the service is should be provided (war, riots, strikes, terrorist attacks, natural disasters, official authority interventions, etc.), which results in preventing the client to stay in the booked accommodation unit. In such cases the client is not entitled to a reimbursement of the paid amount. This amount can also not be used as an advance payment for an alternative accommodation unit that the client would like to book at another destination or in a different period.

The contracting parties agree that the Agency has the right to increase the price before the beginning of using the accommodation service, in case that after the booking confirmation the currency exchange rate has increased more than 5 % or in case of the increase of other expenses which affect the price of the service, of which the Agency did not know and could not have known. The client reserves the right to cancel the booking if the increase of the agreed price is more than 10 %. In that case the client is entitled to the refund of the amount paid until that time, but is not entitled to any additional compensation.

  1. COURT JURISDICTION

The Agency and the client will attempt to settle any dispute agreeably.  If an agreement cannot be reached the issue will become subject to the decision of the Dubrovnik Court jurisdiction, under the authority of the laws of the Republic of Croatia. Everything not specified in these General Terms and Conditions, is subject to the laws in force of the Republic of Croatia.

  1. PRIVACY PROTECTION

The Agency uses your information to provide and improve its services in accordance with best business practices. By reserving any service through www.coloursofdubrovnik.com you consent to the collection and use of information in accordance with this policy. The Agency respects the personal information of all its Travellers and will not release it to third parties unless required to process the confirmed services.

Your agreement to this policy, as well as submitting your personal information, constitutes your permission to transmit this information. A third party may not use personal information except for the purpose of providing the requested services. In addition, some information will need to be shared to comply with the law. We do not store personal information on a computer or any server, except personal information of Travellers who have purchased services from the Agency, in order to realize such services. Traveller's e-mails are deleted every 5 years, while invoices are kept for a period of 10 years as per requirement by law.

We may also collect information for trend analysis, web site processing, customer flow monitoring, and other diagnostic information to analyse and improve our services. Google Analytics is a web analytic service provided by Google that tracks website traffic. Google uses the information collected to track the use of our service. The demographic information collected is not linked to any personally identifiable information. More information about Google's privacy policy can be found here.

We would like to point out that no method of transmitting information via the Internet or a method of electronic storage is 100% secure. We do our best to protect the privacy of our users. You send all the data at your own risk and there is a chance that others will read it. Once we receive your personal information, we use procedures to protect the security of your personal information. If you are unable to change the personal information you submitted through this web site, please contact us via email to make the necessary changes.

Payment information is under special protection and will only be available to banks or credit card companies to authorize payment. The Agency does not collect your credit/debit card information or bank account information.

This site contains links to other websites. The Agency cannot be held responsible for the privacy policies of these sites. Please read the privacy policies of each site that collects personal information. This privacy policy applies solely to information collected by www.coloursofdubrovnik.com  

Should there be any case where the Traveller's Information is in any way compromised, it is our policy to alert the Traveller by email no later than 48 hours after the event is known. We will also report such an incident to all necessary data protection authorities.

Services can only be reserved by an adult (+18 years).

If Travellers have any questions about these policies or would like to know what information we have about them, please email us at

  1. RESTRICTION ON PERSONAL, NON-COMMERCIAL USE

This website is intended for personal use. The client accepts that he/she will not use the information obtained here for forbidden or unlawful activities or purposes. Clients are not allowed to transfer or sell any information, service or product displayed on these pages without a written consent of the Agency.

  1. LIMITATION OF LIABILITY

“Colours of Dubrovnik”, vl. Maria Pendo, Popolica 152, 20207 Mlini, reserves the right, at its sole discretion, to modify this web site, its services or these Terms & Conditions at any time and without prior notices.

In Mlini, 01.01.2020

GENERAL TERMS OF RESERVATION AND PURCHASE OF TRANSFERS

ARTICLE 1.

"Colours of Dubrovnik", owned by Maria Pendo, Popolica 152, 20207 Mlini, Croatia, OIB: 12355341998 (hereinafter: Agency) is a travel agency which provides an online platform that offers various travel services including, but not limited to: holiday accommodation rental, organizing or mediating excursions and activities, trips,  package tours, vehicle and boat rentals, transfers, cruises to clients seeking to book such Services.

These General Terms and Conditions regulate relations between the Agency and Client, i.e. customers, in case where the customer enters into a contract for the benefit of a third party as a traveller  (hereinafter: the Client) regarding the organization of a transfer. The transfer organiser is the company that is clearly stated on the Confirmation of the Transfer Purchase (ticket/voucher) as the responsible organiser (hereinafter: the Service Provider). If some other travel agency or direct service provider other than the Agency is stated as the organiser, the Agency acts in the capacity of the authorised intermediary. A transfer arrangement in which the Agency is not the responsible organiser is subject to the general conditions of the competent Service Provider and the Agency is not responsible for their implementation.

When booking, the Client confirms that he/she is familiar with these terms and conditions, has read them carefully and accepts them in their entirety. This way, all conditions set forth in these General Terms and Conditions become a legal obligation to both the Client and the Agency.

ARTICLE 2.

The service of renting a vehicle with a driver contains: the service of booking a correspondent service, paying for the service, picking-up the Client at the arranged place, performing the service booked, helping with the performance of the service by way of enabling the use of another or an additional service if the Agency and/or Service Provider can provide such service.

Clients will be met at a Pickup point by a driver holding a name board with passenger’s name on it. The driver will drive the passenger to a desired Drop-off address or to the nearest possible location accessible by car. Transfer prices are per vehicle.

Reservation must be made at least 24 hours before the start of the transfer. As an exception, transfer can be booked within 24 hours, but you have to contact the Agency and get an e-mail approval first.

The offer of services is subject to change, depending on the market conditions and business needs. The Client can ask for and get an overview of the complete offer of services at any given time by written inquiry or by viewing the offer provided by the Agency’s web site.

The Agency shall provide the Client with accurate and complete information about the content and price of the service, including all taxes and other fees, the payment currency as well as all other costs which can influence the quoted price in any possible way, no later than at the moment of contracting the service.

ARTICLE 3.

Reservations of all services offered by the Agency can be made through the contact form on this web site, by e-mail or telephone. Cancellations or any changes in the reservation must be sent in written form to the Agency’s e-mail address as soon as the Clients is aware of such changes:  

The Agency will check if changes can be approved and will notify the client accordingly.

The Client is obliged to provide correct and truthful personal information which is required in the booking form, in order to complete the reservation process. The Agency or Service Provider do not bear any responsibility for wrongly entered or untrue information. A person who enters the data for a group accepts the terms in the name of the whole group, and is responsible for the whole group.

Client is required to show Voucher to the driver before boarding a vehicle, along with a valid document that proves client’s identity (identity card, passport, driving license).

ARTICLE 4.

Each passenger is permitted to bring the standard suitcase or travel bag, and one piece of hand luggage the same size that is allowed in airline traffic, a total of two pieces of luggage. The Agency and/or Service Provider are not obligated to transport any extra luggage that was not declared in a reservation if there is not enough room in the vehicle.

The Agency and/or Service Provider are not responsible for the content of luggage. Neither the Agency and/or Service Provider nor any of its contracted or sub-contracted drivers will accept responsibility for luggage loss or damage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times. The Agency and/or Service Provider and/or its contracted or sub-contracted drivers have the right to refuse any client or to make the journey due to the client having excess luggage which would result in the vehicle being unsafe whilst in motion.

ARTICLE 5.

Children under 12 cannot use our service unless they are accompanied by an adult. Children 12 to 18 years have to have a certified written permission of a parent.

For children up to 5 years, children’s seat is compulsory. Since the children’s seat takes up one seating place in a vehicle, the child counts as an adult passenger.

People who have special needs such as disabled people with wheelchairs are obliged to specify that in a reservation form in order to ensure appropriate vehicle.

ARTICLE 6.

If a client is arriving by air plane, the driver will wait for 60 minutes free of charge. If the flight is delayed, waiting time starts when the air plane lands. After 60 minutes of free waiting time, client may be charged extra. For other pick-up points the maximum free-of-charge waiting time is 15 minutes. After that time expires, client may be charged extra.

If the client can’t find the driver, he/she first must contact the Agency immediately.

If the client fails to do so within 60 minutes or 15 minutes (see above) free waiting time, the driver is free to leave the pick-up point and the transfer will be considered a “no-show”.

“No-show” is a situation where the client fails to be at the pick-up point on the pick-up date at the pick-up time. “No-show” transfer is charged in full, like it was carried out successfully. In such cases, the client is not entitled for a refund. It is client’s responsibility to provide a pick-up address accessible by vehicle.

ARTICLE 7.

The Agency and/or Service Provider are required to perform all the services responsibly and professionally, in accordance with the laws of the Croatian country.

The Agency and/or Service Provider can have their rights and obligations partially or fully transferred to a third person or persons, according to his own choice and without prior notice.

Verbal agreements between the lientt and the Agency and/or Service Provider must subsequently be confirmed in written form (e-mail), otherwise are considered invalid.

The Agency and/or Service Provider are not responsible for delays in the arrival or departure caused by unforeseeable circumstances, such as traffic crowds, extremely poor weather conditions, floods, storms, fires and so on (force major), and are not required to indemnify passengers.

In case that client is not able to establish contact with our driver at the agreed place in the agreed time, client is required to contact the Agency. In case that a client is delayed for any reason, client is required to contact the Agency as soon as possible. The Agency will then supply further instructions.

The Agency and/or Service Provider cannot guarantee the exact travel time of the transfer. All data regarding travel times are just an estimate. Clients who continue to travel by other means of transport should leave enough time between the end of the transfer and the departure time of another means of transport.

In case that selected type of vehicle is not available for any reason, the Agency and/or Service Provider can perform the transfer using another appropriate vehicle.

ARTICLE 8.

 

The Agency will send a detailed offer to the Client’s e-mail address provided in the booking form and if the client accepts the offer, a confirmation reply to the Agency’s e-mail address must be sent by the Client.

Upon confirmation receipt, the Agency will send a pro-forma invoice containing the payment details.

Full payment will be required immediately via credit/debit cards or bank transfers.

In case of bank transfer payments, a copy of the submitted payment will be required within 24h to the Agency’s e-mail address . In case the copy of the bank transfer payment is not received within the given deadline, the reservation will automatically be cancelled. In case of credit/card payments, copy of the payment will not be required.

A reservation is considered confirmed, when the Client’s payment is received by the Agency.

Upon payment receipt, the Agency will send the voucher containing all information to the Client’s e-mail address.

Services can only be booked by an adult person (+18 years of age).

By purchasing services provided on www.coloursofdubrovnik.com site, the client who is a parent of a minor child confirms under material and criminal liability that the other parent is informed of this contract and that he/she explicitly agrees to it.

ARTICLE 9.

The Agency accepts payments via credit / debit cards and bank transactions via the Raiffeisen Bank platform. Raiffeisen Bank is a certified bank for accepting cards at online points of sale. Raiffeisen Bank guarantees the security of online shopping thanks to the application of so-called 3D security standards prescribed by Visa Europe (Verified by Visa) and Mastercard Worldwide (Mastercard Secure Code). 3D Secure is a global security standard that uses SSL encryption with a 2048 bit key.

Bank transfer payments are accepted in following currencies: HRK, EUR, GBP and USD. Invoices will be shown in HRK and EUR currencies. If you wish to make the payment in GBP or USD, please contact us prior to making the payment and we will let you know the exact amount in the chosen currency.

All bank charges are to be paid by the client. The amount received will be considered the amount paid by the client (please inform your bank about the Code “OUR”).

While making payments via credit/debit cards, a slight difference from the original price quoted can occur, due to currency conversions of credit card associations at the date of conversion. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

In order to confirm the created booking request, the client has to pay the advance according to the issued proforma invoice.

ARTICLE 10.

The Client agrees that the cost of the service contains the cost of the service, administrative and other costs the Agency is required to cover pursuant to compulsory provisions of their country of operation.

The Client agrees that the service contract shall be concluded when the Client has sent the confirmation e-mail to the Agency or advised the confirmation via telephone.

The Agency agrees that a booking can be cancelled under the following conditions:

  • upon notifying the Agency at least 48 hours prior to service provision with a complete refund of payments made,
  • upon notifying the Agency at least 24 hours prior to service provision with a 50%-refund of payments made,
  • upon notifying the Agency within less than 24 hours prior to service provision without any refund of payments made.

All cancellations by the Client must be sent in written form to the Agency’s e-mail address:

Refunds will be processed via bank transfer, while any bank charges are to be borne by the Client.

ARTICLE 11.

A passenger under the influence of alcohol, drugs or other controlled substances won’t be allowed to enter a vehicle and will not be entitled to a refund of the amount paid.

A passenger whose behaviour endangers the safety of driver, other passengers or other participants in traffic will be removed from the vehicle, and reported to local police department.

Smoking, consuming food and beverages, alcohol or drugs in the vehicle is strictly prohibited. Exceptions to this policy are water and soft drinks in bottles. Everything else has to be approved by the driver or Transfer provider’s representative.

ARTICLE 12.

In accordance with the Consumer Protection Act we inform our clients that they may file a complaint expressing their dissatisfaction with the service provided in writing no later than 48h after the end of the services provided. If the client does not make a complaint on the spot, he/she does not have a right to be refunded.

The client is obliged to cooperate with the Service provider/driver, and to act in good faith in order to resolve any complaints. Should the client decline on the spot the proposed solution which corresponds to the rendered service, the Agency is not obliged to take later complaints into consideration.

The receipt of the complaint will be confirmed in writing without delay. The complaint can be submitted by e-mail to: . The Agency will respond to the client's written complaint in writing no later than 15 days from the date of receipt of the complaint, so please include your contact e-mail address to enable us to send you our reply.

The Agency will only take into consideration fully documented complaints which are received within the  deadline. The Agency may prolong the complaint resolution deadline by additional 15 days in order to collect necessary information and check allegations stated in the complaint with the Service Provider. Until a decision has been made by the Agency and for the duration of the 30 days after the complaint has been filed, the client waives the right to arbitration before any other institutions or court, and shall not publicly disclose any information concerning the subject matter.

The maximum compensation can amount to the cost of the part of the service(s) in the complaint. It can not amount to the total amount paid to the Agency and can not include services already provided. This excludes the client’s right to be compensated for non-material damage. Each client files complaints separately. The Agency reserves the right to dismiss group complaints, complaints that arrive after the expiration of the set time limit, and those for which it is established that they could have been resolved on the spot if the client had cooperated with the Agency’s representative.

The agency can not be responsible for the weather conditions, traffic conditions, the cleanliness and temperature of the sea of destinations visited as well as all other similar situations and events not directly related to the quality of the service that can result in the dissatisfaction of the client.

ARTICLE 13. - PRIVACY PROTECTION

The Agency uses your information to provide and improve its services in accordance with best business practices. By reserving any service through www.coloursofdubrovnik.com the Client consents to the collection and use of information in accordance with this policy. The Agency respects the personal information of all its Clients and will not release it to third parties unless required to process the confirmed services.

Client's agreement to this policy, as well as submitting personal information, constitutes the permission to transmit this information. A third party may not use personal information except for the purpose of providing the requested services. In addition, some information will need to be shared to comply with the law. We do not store personal information on a computer or any server, except personal information of Clients who have purchased services from the Agency, in order to realize such services. Client's e-mails are deleted every 5 years, while invoices kept for a period of 10 years as per requirement by law. The Agency may also collect information for trend analysis, web site processing, customer flow monitoring, and other diagnostic information to analyse and improve our services. Google Analytics is a web analytic service provided by Google that tracks website traffic. Google uses the information collected to track the use of our service. The demographic information collected is not linked to any personally identifiable information. More information about Google's privacy policy can be found here.

We would like to point out that no method of transmitting information via the Internet or a method of electronic storage is 100% secure. We do our best to protect the privacy of our users. You send all the data at your own risk and there is a chance that others will read it. Once we receive your personal information, we use procedures to protect the security of your personal information.

If the Client is unable to change the personal information submitted through this web site, please contact us via email to make the necessary changes.

Payment information is under special protection and will only be available to banks or credit card companies to authorize payment. The Agency does not collect your credit/debit card information or bank account information.

This site contains links to other websites. The Agency cannot be held responsible for the privacy policies of these sites. Please read the privacy policies of each site that collects personal information. This privacy policy applies solely to information collected by www.coloursofdubrovnik.com   

Should there be any case where the Client's Information is in any way compromised, it is our policy to alert the Client by email no later than 48 hours after the event is known. We will also report such an incident to all necessary data protection authorities.

The Agency reserves the right to update these Terms and Conditions, including privacy policies, so please review this site periodically for any changes. The changes take effect at the time of publication on this site.

If Clients have any questions about these policies or would like to know what information we have about them, please email us at    

ARTICLE 14. - FINAL PROVISIONS

In the event of any dispute over the Treaty, the jurisdiction of the court in Dubrovnik shall apply, in accordance with the law of the Republic of Croatia. Amendments to these General Terms and Conditions should be made publicly available to interested parties, in which case they oblige all parties to the proceedings and form a single legal unit with these General Terms and Conditions. These General Conditions are an integral part of the Agreement concluded by the Client and the Agency.

In Mlini, 01.01.2020

GENERAL TERMS OF RESERVATION AND PURCHASE OF VEHICLE RENTALS

  1. General provisions

"Colours of Dubrovnik", owned by Maria Pendo, Popolica 152, 20207 Mlini, Croatia, OIB: 12355341998 (hereinafter: Agency) is a travel agency which provides an online platform that offers various travel services including, but not limited to: holiday accommodation rental, organizing or mediating excursions and activities, trips,  package tours, vehicle and boat rentals, transfers, cruises to clients seeking to book such Services.

These terms and conditions apply to car rental services mediated by the Agency between “Rent-a-Car Company” means a company that rents out its vehicles, “user” means a person, company or organization that or on whose behalf the vehicle is rented under these conditions, “driver” means the natural person responsible for complying with all points of the lease agreement, approved and written on the front of the Lease Agreement together with the “user”.

"Additional driver" means the natural person responsible for complying with all points of the rental agreement, approved and written on the front of the rental agreement together with the "user". The "User" must ensure that each authorized driver meets these General Conditions. “Vehicle” means the vehicle listed on the front of the Rental Agreement. "User, driver and additional driver" hereinafter referred to as "user".

When booking, the user confirms that he/she is familiar with these general conditions, has read them carefully and accepts them in full. In this way, all the conditions stated in these General Terms and Conditions of Car Rental become a legal obligation both for the lessee and for the Agency and the Rent-a-Car company, unless otherwise stated in the contract.

  1. Authorized driving

Only persons over 21 years of age who are in possession of a valid driving licence at least 2 year (2x 365 days) are allowed to drive the rented car in Croatia. The Croatian Traffic Law permits no exceptions.

Under no circumstances shall the rented car be used, operated or driven:

  1. a) By person who is not mentioned as user in the rental agreement
  2. b) For transfers of persons or goods for a fee
  3. c) By persons who enter the rental agreement under false indication as to the age, address, etc.
  4. d) In any race, speed test or contest
  5. e) To propel or tow any other vehicle or object
  6. f) By any person while under the influence of alcohol, barbiturates, narcotics, hallucinatory or other drugs
  7. g) While the vehicle is unroadworthy condition or overloaded, the number of persons officially permitted in the vehicle registration documents and additional luggage limits is not respected.
  8. h) Use of vehicle outside highway or road serviced by federal state or provincial governments
  9. i) With speed higher then limits defined by law of the country where the vehicle has been driven, or other traffic regulations due to traffic conditions.
  10. j) In violation of the provision of any legislation, order or regulation affecting the use, loading or condition of the vehicle or for any illegal purpose.

The foregoing restrictions are cumulative and each of them shall apply to every use, operation or driving of the rented car in Croatia. The Agency and/or Rent-a-Car Company cannot be held liable for any loss or damage whatsoever caused by user’s failure to comply with the above restrictions.

  1. Delivery and return of the rented car

Rent-a-Car company has exclusive right to the usage of vehicle and its rent, and the vehicle is delivered to User in good mechanical condition. User will return the vehicle together with all tires, tools and equipment, stated on page 1 of rental agreement and page 1 of check out-check in form, in the same condition as when received, ordinary wear and tear excepted, to the place and on the date specified on page 1 of rental agreement. Vehicles are rented at a daily rate according to the agreed charge, one day being defined as any period of 24 hours from the time of commencement of the rental agreement. A grace period of 59 minutes is allowed for after time due back. After this a day’s charge will be made.

  1. Payment

The "User" undertakes to pay a deposit 15% of the total rental cost as per pro forma invoice when booking to the "Agency" via a bank transfer or credit card payment. The user shall pay the balance up to the full amount by credit car when taking over the vehicle in the "Rent-a-Car company" office. If the Agency does not receive the advance payment within 24 hours from the issuance of the pro forma invoice, the reservation becomes invalid. The amount is paid in accordance with the tariff in force at the time of signing the Contract.

While making payments via credit/debit cards, a slight difference from the original price quoted can occur, due to currency conversions of credit card associations at the date of conversion. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

After receiving the deposit payment according to the proforma invoice, the Agency is obliged to send the user a voucher with all agreed rental details, including the exact name of the "Rent-a-Car company" that will rent the vehicle to the user. The user is obliged to present the same voucher to the employees in the Rent-a-Car company when taking over the vehicle.

Whenever the car is returned to a station other than the one it was originally rented from, the final account computed by that station is subject to approval by renting station which delivered the car and which reserves the right to send a corrective invoice.

With signature of this agreement User has obliged, with his credit card, the Rent-a-Car company to charge any of costs, repairs or other defects or losses which have been discovered after the vehicle has been returned and user did not notify the Rent-a-Car company according to the procedure.

The User is liable for all traffic offences incurred during the period of hire. If these remain unpaid they will be charged to the User, together with an administration charge. The Rent-a-Car company reserves the right to charge the abovementioned charges without prior notification to the User.

Government taxes and other levies will be charged as required by current legislation. By signing this Rental Agreement , the User confirms & consents that:

  1. User
  2. Driver – in case the user refuses to settle in full or partially the charges arising from this Rental Agreement
  3. Additional Driver – in case the user & the driver refuse to settle in full or partially the charges arising from this Rental Agreement;

are to be held liable for settling all the charges arising from the Rental Agreement.

  1. Cancellation and refund

The user can cancel the booked rental. In case of cancellation up to 60 days before the date of collection of the vehicle, the Agency will refund the advance paid through a bank transaction less bank charges. In case of cancellation 59 days or less before the date of collection of the vehicle, the user is not entitled to a refund of the advance payment.

  1. Complaints

If the user has a complaint about the quality of our services, he/she can submit it in writing to the e-mail address: info@coloursofdubrovnik.com within 7 days after the return of the vehicle. The user is obliged to submit evidence to support the complaint.

We will respond to the complaint in writing no later than 15 days from the date of receipt of the complaint. In case of impossibility to verify the allegations within 15 days, the Agency has the right to extend the response to the user for an additional 15 days, or 30 days from the submission of the complaint in order to establish the truth of the allegations. In case the user submits his/her complaint after the specified deadline or fails to prove its allegations, the Agency is not obliged to take the complaint into consideration.

 

  1. Prolongation of rental

In the event that the User requires a vehicle for a longer period than the agreed rental period, the User must obtain written consent from the Agency or Rent-a-Car company at least 24 hours prior to the termination of the agreed rental period. In the event that the User fails to obtain such consent, the User will be considered to have misappropriated the vehicle. In this case, the Agency and/or Rent-a-Car company reserve the right to take any legal action necessary to recover the vehicle. In case the User returns the vehicle after the agreed date of delivery of the vehicle, and during the rental period the prices changed, new prices will be applied as of the day of the agreed date of delivery of the vehicle.

  1. Mileage

The number of kms whilst the vehicle in the rental pursuant to this agreement, shall be determined by reading the factory installed odometer. When at the end of the rental it is found that the odometer has been tampered with during the rental, the User will be charged an additional 500 kms for each day of the rental with kilometer price in accordance with the valid tariff. The User undertakes to return the vehicle with all tires, tools, audio equipment and other accessories in the same condition as when received to the place and on the date set down overleaf. If special cleaning is required for whatever reason, the Rent-a-Car company will make a separate charge to cover the cost of any cleaning and/or repair work required.

  1. Fuel

All vehicles are supplied with a full tank of fuel. If a vehicle is delivered to the User, the User is liable for the cost of the fuel from the time it leaves the Rent-a-Car company’s branch until such time as it is returned to a Rent-a-Car office station. All vehicles will be refueled upon return to a Rent-a-Car company station at the prevailing Rent-a-Car company rate per liter. Rent-a-Car company reserves the right to charge the refuelling charge according to the decision of the Management.

  1. Maintenance

The User agrees to take good care of the vehicle and to check the engine and automatic gearbox oil regularly, whenever the latter exists in the rented vehicle, as well as the water in the radiator, battery and tire pressure. The oil has to be changed every 5000 kms. The User is liable to pay all the damage caused by insufficient maintenance. In the event that a vehicle on rent reaches the mileage at which a routine service is due, the User undertakes to notify the Rent-a-Car company and make that vehicle available to the Rent-a-Car company for such servicing to be carried out or for the vehicle to be replaced at the Rent-a-Car company’s discretion.

  1. Breakdowns

Repairs or replacements of vehicle parts have to be done only at the official dealer after previous authorization by the Rent-a-Car company station the vehicle was rented from. Refund of expenses is made against receipt of registered workshop that has affected the repair, but replaced parts have to be presented obligatorily. In case the repair was affected outside a registered workshop and the replaced parts are not returned, the expenses will not be founded. In case any part of the vehicle or kit is exchanged or lost, indemnity amounting triple daily market price of the exchanged or lost part of the vehicle or kit will be charged.

  1. Tachograph

The truck user is materially responsible for the rented vehicle and any eventual damage to the tachograph in accordance with the Road Traffic Security Law.

  1. Documents

All vehicles are delivered with the documents necessary for crossing the border. The user is responsible for these documents. In case of losing the documents, keys, plates etc., the user will be extra charged and is obliged to cover all costs.

  1. Personal insurance

For an additional daily charge, the amount of which is determined as per the valid tariff, the passengers are insured up to the insurance policy amount in the case of death or disability as a consequence of an accident provoked by Rent-a-Car company`s vehicle.

  1. Vehicle Insurance

All the vehicles are provided with third party liability coverage. Franchise deduction depends on the type of vehicle and is decided by Rent-a-Car company`s Management and entered overleaf. In case of any damage for which the User is responsible or in the case of damage caused by the user’s ignorance of one or more terms of the agreement, the user is to settle the damage up to the full value of the vehicle – except if the responsibility is waived by paying an additional daily charge defined in the valid tariff. The insurance does in no way cover:

  • damage to the tires,
  • damage to the underside, clutch and gear box, the inside of the car and the windshield due to driver`s carelessness
  • damage to engine due to lack of oil or filling the car with wrong fuel or careless driving
  • damage caused by a driver being influenced by alcohol or drugs
  • damage caused by an unauthorised driver
  • any damage not reported to the nearest police station

The user is held liable for all stated damages. The Agency and/or Rent-a-Car company will not accept any liability for damage or loss incurred while the vehicle was rented from a user who did not meet the conditions listed here, the user undertakes to pay all damages (lost profits) to the Rent-a-Car company during while he was not able to use the rented vehicle.

  1. Fire and theft

The User accepts responsibility for any loss or damage to the vehicle caused by their willful act or negligence or if the User has in any other way ignored the terms set forth in the agreements.

By paying a daily surcharge, according the valid tariff, the User is provided coverage up to the full value of the vehicle and therefore may be charged only up to the amount of the non-waiveable excess charge. Franchise deduction depends on the type of vehicle.

  1. Accidents

Any accident must immediately be reported to the nearest police station and to the Rent-a-Car company station that delivered the vehicle and the User will not use the vehicle whilst it is in an unroadworthy condition. A report – a special form supplied together with vehicle documents, as well as users written statement describing the damage/accident, must be filled with complete details of the damage/accidents and must be sent immediately to the Rent-a-Car company office which delivered the car. User shall cooperate with Rent-a-Car company in the investigation and procedure of the respective accident. The User is held liable for all expenses if the terms of this Article are not respected. Replacement vehicle will be provided if necessary.

 

 

  1. Property loss

The Agency and/or the Rent-a-Car company shall not be liable for loss or damage to User’s property or property of any other person, stored or transported in or upon the rented vehicle, service car or business premises of Rent-a-Car company. By signing this agreement, the User expressly waives all claim for such loss or damage against the Agency and/or Rent-a-Car company.

  1. Amendments to the rental agreement

No term or condition of this agreement may be waived or modified without prior written consent from the Agency and/or Rent-a-Car company.

  1. Rights of employees of Rent-a-Car company

All employees of Rent-a-Car company have the right to control any vehicle at any time. If it is found that the User has violated any of the terms of this agreement, the employees of the Rent-a-Car company are authorized to seize the car.

Rent-a-Car company unconditionally reserves the right to terminate the Rental Agreement, regardless of time and place, before the termination of the rental period and shall not be held liable to compensate the User for any possible loss or damage.

  1. Important!

The User is responsible for traffic violations also after the rental.

In case of a vehicle defect abroad, the user is obliged to contact the nearest Rent-a-Car company office for the purpose of repair. The repair charge will be refunded upon submitting the original repair bill issued by an authorised repair shop and presenting the replaced part. When crossing the state border, custom officers should examine and verify the bill.

  1. Privacy protection

The Agency uses your information to provide and improve its services in accordance with best business practices. By reserving any service through www.coloursofdubrovnik.com the user consents to the collection and use of information in accordance with this policy. The Agency respects the personal information of all its users and will not release it to third parties unless required to process the confirmed services.

User's agreement to this policy, as well as submitting personal information, constitutes the permission to transmit this information. A third party may not use personal information except for the purpose of providing the requested services. In addition, some information will need to be shared to comply with the law. We do not store personal information on a computer or any server, except personal information of Users who have purchased services from the Agency, in order to realize such services. User's e-mails are deleted every 5 years, while invoices are kept for a period of 10 years as per requirement by law. The Agency may also collect information for trend analysis, web site processing, customer flow monitoring, and other diagnostic information to analyse and improve our services. Google Analytics is a web analytic service provided by Google that tracks website traffic. Google uses the information collected to track the use of our service. The demographic information collected is not linked to any personally identifiable information. More information about Google's privacy policy can be found here.

We would like to point out that no method of transmitting information via the Internet or a method of electronic storage is 100% secure. We do our best to protect the privacy of our users. You send all the data at your own risk and there is a chance that others will read it. Once we receive your personal information, we use procedures to protect the security of your personal information.

If the user is unable to change the personal information submitted through this web site, please contact us via email to make the necessary changes.

Payment information is under special protection and will only be available to banks or credit card associations to authorize payment. The Agency does not collect your credit/debit card information or bank account information.

This site contains links to other websites. The Agency cannot be held responsible for the privacy policies of these sites. Please read the privacy policies of each site that collects personal information. This privacy policy applies solely to information collected by www.coloursofdubrovnik.com    

Should there be any case where the User's Information is in any way compromised, it is our policy to alert the User by email no later than 48 hours after the event is known. We will also report such an incident to all necessary data protection authorities.

The Agency reserves the right to update these Terms and Conditions, including privacy policies, so please review this site periodically for any changes. The changes take effect at the time of publication on this site.

If Users have any questions about these policies or would like to know what information we have about them, please email us at info@coloursofdubrovnik.com    

  1. Final provisions

In the event of any dispute over the Treaty, the jurisdiction of the court in Dubrovnik shall apply, in accordance with the law of the Republic of Croatia. Amendments to these General Terms and Conditions should be made publicly available to interested parties, in which case they oblige all parties to the proceedings and form a single legal unit with these General Terms and Conditions. These General Conditions are an integral part of the Agreement concluded by the Client and the Agency.

GENERAL TERMS OF RESERVATION AND PURCHASE OF PACKAGE TOURS

  1. GENERAL PROVISIONS

"Colours of Dubrovnik", owned by Maria Pendo, Popolica 152, 20207 Mlini, Croatia, OIB: 12355341998 (hereinafter: Agency) is a travel agency which provides an online platform that offers various travel services including, but not limited to: holiday accommodation rental, organizing or mediating excursions and activities, trips,  package tours, vehicle and boat rentals, transfers, cruises to clients seeking to book such Services.

 These terms and conditions apply to services organized by the Agency and those of other tour operators mediated by the Agency. These terms and conditions shall be considered as applicable unless otherwise specified. A package arrangement in which the Agency is not the responsible tour operator is subject to the general conditions of the competent tour operator and the Agency is not responsible for their implementation.

When booking, the customer confirms that he/she is familiar with these terms and conditions, has read them carefully and accepts them in their entirety. This way, all conditions set forth in these General Terms and Conditions become a legal obligation to both the client and the Agency.

Terms and conditions of booking and buying package tours (hereinafter: General Conditions) are an integral part of the package tours (hereinafter: Package), and thus the Agreement on the organization of tourist travel (hereinafter: Contract), which  the Agency concluded with a passenger, or the travel contractor in the case where the travel contract is concluded in favour of a third party (hereinafter: the Traveller). All information and terms in the program and in the General terms are binding for both the Agency and Traveller, unless the contract provides otherwise.

If you do not agree to the terms and conditions, please do not continue to use this site.

  1. CONTRACT

Travellers interested in signing the Contract shall submit their application for the package to the Agency by telephone, e-mail to or via the website of the Agency www.coloursofdubrovnik.com  

Upon submitting the application, interested parties shall send to the Agency the necessary data for identification and execution of the Contract. The submitted application is considered as a request for an offer of the package program. On basis of the received application, the Agency will send an offer of the package program for the conclusion of the Agreement to the Traveller, which is considered to be concluded and mutually binding after being signed by both contracting parties or after they unambiguously expressed their approval for conclusion of the contract. It is believed that Travellers expressed their consent to the conclusion of the Contract, if after the  offer of the package tour program is received a deposit payment is sent by the Traveller, or if the consent to the conclusion of contract is expressed through the above mentioned means of  communication.

  1. PRICES & PAYMENT

The package price includes everything stated in the program under "included". The cost of any other service must be borne by the Traveller. In the event that the Traveller requests and pays for any service while travelling directly to service providers, the Agency will not be responsible for such services as an organizer, regardless of the assistance the Agency’s representative will provide to the Traveller in obtaining those services.

The Agency reserves the right to increase the package price up to 20 days before the start of the trip, if there were changes in the exchange rate of the agreed currency, increase of transportation costs, fuel costs or  increase of fees for certain services (at airports and other ports, etc.) which affect the cost of the trip. The price increase is calculated in the same percentage as the calculation elements mentioned. Unless otherwise stated in the program, an advance payment of 40% shall be paid at the conclusion of the Agreement, while the balance of the payment shall be made not later than 45 days before the departure date.

The Agency accepts payments via credit / debit cards and bank transactions via the Raiffeisen Bank platform. Raiffeisen Bank is a certified bank for accepting cards at online points of sale. Raiffeisen Bank guarantees the security of online shopping thanks to the application of so-called 3D security standards prescribed by Visa Europe (Verified by Visa) and Mastercard Worldwide (Mastercard Secure Code). 3D Secure is a global security standard that uses SSL encryption with a 2048 bit key.

Bank transfer payments are accepted in following currencies: HRK, EUR, GBP and USD. Invoices will be shown in HRK and EUR currencies. If the Traveller wishes to make the payments in GBP or USD, they are obliged to contact the Agency prior of making the payment and the Agency will then adjust the pro-forma invoice to the chosen currency. All bank charges are to be paid by the Traveller (amount received will be considered the amount paid).

While making payments via credit/debit cards, a slight difference from the original price quoted can occur, due to currency conversions of credit card associations at the date of conversion. The charged amount on the Travellers credit card account is converted into the Traveller's local currency according to the exchange rate of credit card associations.

Whenever it is possible, the Agency will enable the Traveller to make the payment directly to the service provider/or package tour organizer in order to minimize the costs. In all other cases the Travellers will be charged through the Raiffeisen Bank platform (this will be visible during the reservation and payment process).

  1. ACCOMMODATION

The offered accommodation facilities, restaurants, means of transport, etc. are described according to the official categorization of the local tourist organization or other competent authority at the time of the program issuance. The standards of accommodation, meals, or other tourist services of different places and countries are different and not comparable. Unless the Traveller has explicitly contracted a specific accommodation unit (room, apartment, etc.) with special features, the Traveller will accept any officially registered accommodation unit for rent at the respective facility. The Agency will attempt to satisfy the traveller's pre-announced additional request (pet stay, extra beds, baby cot, room orientation, floor, etc.), but cannot guarantee that such request will be fulfilled.

If the place of accommodation is specified in the Contract and/or program, or in some way communicated to the Traveller, the same implies a wider area of the place specified as the place of accommodation, or a wider territorial-administrative unit according to local regulations and customs. Unless otherwise stated in the Contract or Program, the Agency has the right to determine the exact location and facility within the agreed or programmed location, in accordance with the agreed categorization according to local standards. If circumstances at the destination prevent the accommodation of the Traveller in the booked object, the Agency shall place the Traveller in another object of the same or higher category than the booked one. In this case, the difference in the price of the booked and realized accommodation is settled by the Agency.

  1. CHANGE IN CONTRACTUAL RELATIONS

Changes to the daily schedule of the program cannot be the subject of complaints if all the services listed in the program have been provided. The Agency will promptly inform the Traveller of any change to the program.

The agency does not sell airline tickets, so we do not cover the compensation for missed flights as well as the costs of late start/no start arrangements. Any additional costs arising from such situations must be

settled on the spot by the Traveller.

In case of delay, we recommend that the Travellers call the emergency number listed in the travel documents.

  1. CANCELLATION BY AGENCY

The Agency reserves the right to cancel the package if the minimum number of participants is not met. In this case, an alternative program will be offered (subject to availability). If the Traveller does not accept the alternative program, the Agency will refund the payment received by the Traveller through a bank transaction. The Traveller will be notified of the cancellation by email no later than 15 days before the start of the trip. If the Traveller accepts the alternative program, it waives all claims against the Agency on any legal basis, except for the right to a refund of part of the price if the cost of the alternative program is lower than the originally booked program. If the price of the alternative program is higher than the originally booked program, then the Traveler agrees to pay the difference in price.

During public holidays, certain facilities (museums, restaurants, sightseeing, and shopping) may be limited or inaccessible. An alternative will be offered whenever possible.

The Agency may cancel the package or make changes to the program if extraordinary circumstances arise which cannot be avoided or eliminated (force majeure by applicable legal standards) and in other situations that make it impossible or significantly hinder the fulfilment of the contract, which, if they occurred at the time of the conclusion of the Contract, would be a justified reason for the Agency not to conclude the contract (e.g. in case of war, unrest, strike, terrorist action, sanitary disturbance, natural disaster, traffic accident, sudden and unusual traffic jam, intervention of competent authorities, sudden change of timetables, delays means of transport, weather, etc.). The Agency has the right to cancel the Contract also in the other cases provided for by these General Terms, the Agreement and other applicable regulations.

  1. CANCELLATION BY TRAVELLER

All cancellations must be received in writing to the following e-mail address  

The date of cancellation is the basis for the calculation of cancellation costs, which the Agency will keep as damages of the total package price:

  • more than 60 days before departure fixed compensation in the amount of 150 EUR
  • 60 - 45 days before departure 40% of the price
  • 44 - 30 days before departure 50% of the price
  • 29 - 15 days before departure 75% of the price
  • 14 - 8 days before departure 90% of the price
  • 7 - 0 days before departure and “no show” 100% of the price

Incomplete and/or invalid travel documents 100% of the price.

If the Traveller who cancels the package finds a new Traveller for the same reservation, the Agency will only charge the cost of the replacement if applicable and if replacement is possible.

  1. THE OBLIGATIONS OF TRAVELLERS

When concluding a contract, the Traveller is obliged (for himself and for others if he concludes the Contract in their favour) to provide personal information and to submit in due time all the documentation necessary for organizing the trip. The Traveller is obliged to ensure that his documents and belongings meet the conditions laid down by the organizer, as well as those provided by the border, customs, health and other regulations of his country as well as the country of destination or countries through which he travels. The Agency is not responsible for the decisions of officials denying the Traveller transportation, refusing to issue a visa or not allowing entry into a particular country, or for the costs or other consequences thereof.

The Agency is not responsible for the loss, theft or damage of travel documents.

A valid passport is required for all Travellers. All Travellers, regardless of their passport, should check with the appropriate consulates to determine if visas are required. It is the Travellers responsibility to receive a visa if required.

The traveller is obliged to comply with the applicable regulations and instructions of the Agency and officials regarding the prohibition of possession of dangerous goods (in particular the possession and non-registration of dangerous luggage) and the instructions on conduct during the journey.

Travellers should consult with consulates and healthcare institutions about the latest health requirements. The Agency will not cover healthcare expenses for illnesses that occur before arrival or while travelling.

Any disability requiring special attention must be reported at the time of booking and the Agency will make reasonable efforts to meet the special needs of persons with disabilities, however the Agency is not responsible for the refusal of such services by the service provider. Travellers in need of assistance must be accompanied by a qualified and physically fit companion.

The traveller is obliged to abide by the regulations of the country of residence or passage, the rules of conduct at the place of stay or place of transit, as well as the instructions and advice of the Agency or its authorized person. Local regulations and rules of conduct of another country shall be deemed to be known to the Traveller if he/she has already resided in that country within last five years, if they have been communicated to him/her by the Agency or another person, or if they have been communicated to the public by the Ministry of Foreign Affairs and European Integration of the Republic of Croatia. If, for the reasons stated above, the package is cancelled before or during the trip, the Agency reserves the right to compensation for damages as defined in these General Terms and Conditions.

The Traveller is obliged to follow the tour program and the house rules in catering and accommodation facilities and means of transport, and to cooperate with representatives of the organizers and service providers in good faith. In the event of non-compliance with these obligations, the Agency eliminates all liability for the damage caused, while the Traveller shall pay the damage costs at the spot. It is the responsibility of the traveller to observe the personal safety rules that would be used by every average person. The Agency is not responsible for the actions of the Traveller regarding his personal responsibility.

If the act or omission of the Traveller occurred before the commencement of the package program and causes the impossibility for the Agency to fulfil the Contract, the Traveller shall be deemed to have terminated the Contract. If the act or omission of the Traveller occurs after the commencement of the voyage, or if it occurs before the commencement of the voyage and does not significantly impede the fulfilment of the Contract, the Agency shall have the right to terminate the Contract with the consequences as if the Traveller had cancelled the Contract and the Traveller is not entitled to compensation.

The Traveller must comply with the departure time indicated in the itinerary, as well as instructions and information regarding the implementation of the program, which was orally received from a representative of the Agency. If the Traveller disconnects from the group before receiving the appropriate information on the time and place of the reunion and the continuation of the trip, the Traveller may not claim compensation from the Agency for any expenses and damage suffered. The Agency reserves the right to continue the journey without the Traveller who did not show up at the meeting point at the agreed time. The Agency will not be liable in any way if certain activities and facilities, that depend on the weather and natural phenomena, cannot be used in accordance with the package program or Traveller's expectations. Furthermore, the Agency will not be held responsible in any way if bad weather conditions (rough sea, heavy rainfall, etc.) impede the realization of certain services included in the program or require changes in the order or duration.

  1. LUGGAGE

For land transport, the Traveller is entitled to carry one hand luggage and one regular size luggage (23kg). In case the land transport provider determines different restrictions in the transportation of luggage from the above, the Agency shall inform the Traveller thereof when concluding the Contract.

The agency is not responsible for the transportation of luggage and is not responsible for destroyed or lost luggage, or for theft of luggage or valuables in a means of transport or in an accommodation facility. The traveller is directed to report lost luggage to the transport service provider or accommodation provider. Special luggage (bicycle, surfboard, musical instruments and similar items) must be announced by the Traveller prior to the conclusion of the Agreement. If possible, the Agency will attempt to meet the Travellers's pre-announced additional request for special luggage, but cannot guarantee the fulfilment of such a request. The transport service provider has the right not to receive additional and special luggage due to capacity limitations. The Agency is therefore not responsible for any costs or damages suffered by the Traveller as a result. The Traveller is obliged to take care of his own belongings brought into the means of transport, and is obliged to bring them with him/her every time he/she leaves the means of transport. Otherwise, the Traveller bears sole responsibility for the theft, loss or damage to the valuables left behind in the vehicle.

  1. RESPONSIBILITY OF THE ORGANIZER & INSURANCE

In accordance with the regulations, the employees of the Contracting Agency are obliged to make available to the Traveller promotional material and these General Terms in written or electronic form, to give adequate notice of basic border formalities, visa formalities and health formalities regarding travel and destination of stay.

Agency services do not include travel insurance against accidents and illnesses that may occur while travelling or voluntary health insurance.

In accordance with the Law on Provision of Services in Tourism, the Agency has a contract with the insurance company Euroherc osiguranje d.d. (policy number: 804227607) on liability insurance for damage caused by the Agency to the Traveller for not fulfilling, partially fulfilling or failing to fulfil obligations related to the package arrangement. The Agency has a security contract with the same insurance company for package arrangements and related travel arrangements in the event of insolvency or bankruptcy of the Agency (policy number: 804227606).

By concluding the Agreement, the Traveller confirms that he/she is familiar with the content and the possibility of insurance.

  1. COMPLAINTS AND COMPENSATION

Pursuant to the Consumer Protection Act, Travellers may file a complaint expressing their dissatisfaction with the service provided in writing, at the latest 7 days after the service has ceased. Immediately upon a perceived failure of service provision, the Traveller shall inform the Agency representative and/or the service provider about the dissatisfaction with the service. The traveller is obliged to cooperate with the Agency’s representative and the service provider in good faith, in order to eliminate the causes of complaint. If the Traveller does not accept the offered complaint solution on the spot, which corresponds to the contracted service, the Agency does not have to accept the subsequent complaint of the Traveller.

The receipt of the complaint will be confirmed in writing without delay. The complaint shall be emailed to:   

The Traveller is obliged to justify the allegations of the complaint and to present appropriate evidence. The Agency will only deal with fully documented complaints that it receives within the specified deadline and make a written decision on the Traveller's complaint within 15 days of receipt of the complaint. The Agency may postpone the deadline for resolving the complaint by another 15 days to collect information and verify the complaint's allegations with the service provider. Until the Agency renders a decision, not exceeding 30 days from the written complaint, the Traveller waives the mediation of any other institution, initiation of court or any other proceedings, and waives to submit information to the media, as otherwise the Traveller bears the costs of such proceedings and cost of possible damage the Agency has suffered.

The maximum reimbursement can be the total cost of the service which is the subject of the complaint. The reimbursement cannot be the total amount paid to the Agency and cannot include the cost of the services already provided. Each Traveller submits complaints separately. The Agency reserves the right to reject group complaints, which are received after the expiry of the specified deadline and those found not to have been resolved on the spot due to Traveller's lack of cooperation with the Agency’s representative or the service provider.

The Agency cannot be held responsible for the weather conditions, traffic conditions, cleanliness and sea temperature of the destination the Traveller visits, as well as any other similar situations and events that are not directly related to the quality of the booked service, which may result in customer dissatisfaction.

  1. PRIVACY PROTECTION

The Agency uses your information to provide and improve its services in accordance with best business practices. By reserving any service through www.coloursofdubrovnik.com you consent to the collection and use of information in accordance with this policy. The Agency respects the personal information of all its Travellers and will not release it to third parties unless required to process the confirmed services.

Your agreement to this policy, as well as submitting your personal information, constitutes your permission to transmit this information. A third party may not use personal information except for the purpose of providing the requested services. In addition, some information will need to be shared to comply with the law. We do not store personal information on a computer or any server, except personal information of Travellers who have purchased services from the Agency, in order to realize such services. Traveller's e-mails are deleted every 5 years, while invoices are kept for a period of 10 years as per requirement by law.

We may also collect information for trend analysis, web site processing, customer flow monitoring, and other diagnostic information to analyse and improve our services. Google Analytics is a web analytic service provided by Google that tracks website traffic. Google uses the information collected to track the use of our service. The demographic information collected is not linked to any personally identifiable information. More information about Google's privacy policy can be found here.

We would like to point out that no method of transmitting information via the Internet or a method of electronic storage is 100% secure. We do our best to protect the privacy of our users. You send all the data at your own risk and there is a chance that others will read it. Once we receive your personal information, we use procedures to protect the security of your personal information.

If you are unable to change the personal information you submitted through this web site, please contact us via email to make the necessary changes.

Payment information is under special protection and will only be available to banks or credit card companies to authorize payment. The Agency does not collect your credit/debit card information or bank account information.

This site contains links to other websites. The Agency cannot be held responsible for the privacy policies of these sites. Please read the privacy policies of each site that collects personal information. This privacy policy applies solely to information collected by www.coloursofdubrovnik.com  

Should there be any case where the Traveller's Information is in any way compromised, it is our policy to alert the Traveller by email no later than 48 hours after the event is known. We will also report such an incident to all necessary data protection authorities.

Services can only be reserved by an adult (+18 years).

If Travellers have any questions about these policies or would like to know what information we have about them, please email us at   

  1. PACKAGE TOURS ORGANIZED BY OTHER ORGANIZER / Tour Operators

For all travel package tours where the Agency Colours of Dubrovnik owned by Maria Pendo is the principal organizer these General Conditions apply, except in the event where the Agency is a mediator i.e. is not the principal package organizer. Such arrangements will be specifically indicated in the travel program as “Colours of Dubrovnik Partner Services” and will be subject to the general conditions of the responsible organizer, while the Agency is not responsible for the supply of tourist arrangements of other organizers. The Agency shall not be held accountable for the implementation of tourist travel arrangements of other organizers. By making the deposit payment for the package tour, the Traveller fully accepts the travel program and conditions. The Agency, as an intermediary, is not responsible for the implementation of the package program but only mediates in sale, unless otherwise expressly stated in contract- confirmation of payment.

  1. RESTRICTION ON PERSONAL, NON-COMMERCIAL USE

This website is intended for personal use. The client accepts that he/she will not use the information obtained here for forbidden or unlawful activities or purposes. Clients are not allowed to transfer or sell any information, service or product displayed on these pages without a written consent of the Agency.

  1. LIMITATION OF LIABILITY

“Colours of Dubrovnik”, vl. Maria Pendo, Popolica 152, 20207 Mlini, reserves the right, at its sole discretion, to modify this web site, its services or these Terms & Conditions at any time and without prior notices.

  1. FINAL PROVISIONS

Possible deviations from these General Conditions must be explicitly stated in the package program text or in the Agreement itself. In the event of any dispute over the Treaty, the jurisdiction of the court in Dubrovnik shall apply, in accordance with the law of the Republic of Croatia. Amendments to these General Terms and Conditions should be made publicly available to interested parties, in which case they oblige all parties to the proceedings and form a single legal unit with these General Terms and Conditions. These General Conditions of Travel are an integral part of the Agreement concluded by the Traveller and the Agency. Possible deviations from these General Conditions must be stated in the text of the travel program or in the Agreement.

In Mlini, 01.01.2020